No one likes surprises on the moving day and one of the best ways to avoid any surprises and inconveniences on the moving day is to ask the right questions. If you know the right questions to ask the moving services you will have a sense of relief and security that your possessions are safe and secure.

So what are these ‘right questions’ that you should be asking the moving services? This is where this article will help you. We have compiled the list of top 15 important questions that you should ask all the movers before choosing the right one. So let’s get started

1.    How long have you been in this business?

Experience matters especially when you trust someone to safely move your possessions from one place to another. In your research, you will come across moving companies that are in the business for over a century! Having extensive experience is not a guarantee of good service but it helps gauge the caliber of a company.

2.    Can you provide references for your service?

Any reputable company will have no problem providing you with reference from past clients. If you decide to check the reviews online please make sure to check the reviews that are detailed and describe all the aspects of the company. Also check whether the company provides only domestic moving services or do they also deal with business moving as well.

3.    Is your moving company licensed, bonded, and insured?

Ask the moving company whether they are an Updater Certified Moving Company or not because this is the simplest way to know whether the moving company is compliant with all the laws and regulations or not.

4.    What documents will you provide me before moving day?

Ask the moving company about all the documents that you are expected to sign before the moving day. You need to know all the details because there might be something in the final contract that you don’t agree with so it is better to ask the moving company to inform you about all the documents that you are required to sign before the moving day.

5.    How is the cost of moving calculated?

As a consumer you have the right to know the mechanisms by which the cost of moving is estimated and billed. Every moving company has different methods to determine the moving costs, some determine it by the weight of the cargo while others consider the distance as the primary factor. It is advantageous to learn about the cost calculation method used by a particular company to help decide which company will suit you the best. If possible, you should get a price quotation from the moving company as well. Out of state movers will naturally charge you more than in state movers so that’s something also to keep in mind.

6.    Will this estimate be binding or non-binding?

Moving companies use two common methods to estimate the cost of moving, these estimates are called binding and non-binding estimates. In the binding estimates, the cost of moving quotes is final and if there will be any changes, they are laid out. In the non-binding estimates, the cost of moving is subjected to change based on the load weight and location. It is worthwhile to know if the estimate given by the company is binding or non-binding.

7.    Are there any extra charges or fees that I should be aware of?

Every moving company is different so it should not come as a surprise that each company has a different billing structure. It is very important that you ask the moving company about any hidden charges that might surprise you later on. Ask the moving company about loading and unloading charges, elevator charges, storage charges etc.

8.    Do I need to pay extra charges if the moving truck arrives at the location before me?

Asking about Preferred Arrival Date (PAD) is very important. Whether you are moving locally or long-distance, it is very important to inquire about the expected date-of-arrival. If you are moving locally, you can expect the same day delivery but the longer the distance, the more factors will be involved in determining the date of arrival. Once you have an estimated date of arrival, you can schedule your travel accordingly to reach the destination before the moving truck.

9.    Are there any additional charges for an oversized item?

Inform the moving company about the oversized objects that you intend to move. These items include pianos, pool tables and safes. It is important to notify your moving company about these items as they might be subjected to some extra fee/charges.

10.                   Are there any surcharges for fuel?

Fuel charges are another additional fee that you should inquire about. Some companies factor the fuel costs in the total cost of moving while others charge separately based on the distance travelled. It is a good practice to inquire about this beforehand.

11.                   Do you offer packing services?

Ask the moving company about the packing service they offer, what are the costs and what are things required for preparation. If you are on a tight schedule, packing services can prove to be a blessing. If you are relocating, get complete house moving costs, this way you will have a lot of things taken care of.

12.                   Who will do the loading and unloading?

It is very important to ask the moving company about the loading and unloading process. Inquire who will be responsible for the loading and unloading process. A lot of experience is required to move heavy and fragile objects. Make sure that the moving company has an experienced crew on hand that can take care of loading and unloading for you.

13.                   How often are the moving vehicles serviced?

This might sound strange to you but it is your right to inquire about the conditions of the trucks which are going to be used to move your possessions. You should ask about the maintenance record and service history of the vehicles. Any good moving company will not hesitate to show you their service history.

14.                   Do you have liability insurance? In case of an incident, what are my options?

There are several different insurance options that your company might provide and each one of these will have unique benefits. Go through the insurance plans offered by the company and choose the one that is most suitable to you.

  1.  Is your crew covered by workers’ compensation?

All moving companies don’t offer worker’s compensation and it won’t hurt to ask the company about their policy in case there is an accident on the job. You don’t wanna be held liable for any worker’s injury during your moving so you should inquire about the company’s policy for such a scenario.

As you can see, choosing a moving company is not as simple as you might have thought. There are some technical aspects that need to be inquired properly to ensure that you have a smooth moving experience. Compare all the moving companies available to you based on the above mentioned criteria and you will be able to avoid a lot of hassle. Happy Moving!

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